This is the transcript of the 'Activating your webcam' video
Adam:
If you come across an instance where the web camera is not working the way you expect it to, please check the following steps. Let's start with checking the camera's permissions as some applications will require permission to access the camera.
Adam:
If you are prompted to either allow or block the camera and microphone in a browser, click allow. You can always change these settings in a browser at a later stage. In the settings menu of Windows, there is a sub-menu for privacy settings. Here, you can locate the permission section for your camera and choose what applications are allowed to access the camera. Scroll down to the application you want to give permission to.
Adam:
If a certain application is unable to access the camera, check here. If you've checked the settings, it's also worth checking the physical angle of the camera. It may be possible that the angle of the camera has been moved to point at the roof. Gently move the camera and point it towards the room until the location is visible.
Adam:
There may also be the chance that something is covering the camera lens. Check for obstructions too. Now, let's look more closely at the two webcam options available as part of the Rural Access Gap. The first thing to note is your model of webcam, either the Logitech Brio, or the Logitech MeetUp. With both webcams, make sure they are plugged in via the USB cables.
Adam:
The MeetUp also has a power supply cable. Open the camera app in Windows. The white light will indicate that the webcam has power and has been activated. The MeetUp also has a remote control to help the camera tilt, pan and zoom, as well as muting the audio from the microphone. You may need to check the batteries if it isn't working as well, as repair to the MeetUp if the Bluetooth connection is lost. If the troubleshooting steps still don't resolve your problems you are experiencing with your webcam, please log a ticket with EdConnect.
[End of transcript]