As part of the department's agreement with Apple, all sites now have access to Apple technical and user support via Apple Care. Just call EDConnect on 1300 32 32 32 then press 5 for IT support and follow the Apple Care prompt and PIN instruction. You'll be automatically transferred to Apple Care where you can get troubleshooting support for Mac and iPad. You can even ask for user support for Apple apps and software, if you have questions about using iMovie or other iLife and iWork programs. This service is also open after hours by calling Apple Care direct on 1300 760 237 and quoting PIN 3232.